Task lists & visits

Question 1

How do I start and finish a visit?

Accepted Answer

Open the site on your phone and tap arrive when you get there. Work through the task list. When you are done, add the closing proof and tap leave. The arrive and leave times are saved with the visit.

Question 2

How does a task list work?

Accepted Answer

A task list is the work for one site or area, like "empty trash" or "mop restroom floor". Tap a task when it is done; the time is saved with it. You can add a note to any task. The list shows how much is done, so you and your supervisor can see what is left.

Question 3

Why does a task need a photo from the camera?

Accepted Answer

Some tasks need photo proof before you can check them off. For those tasks the app opens the camera; you cannot pick an old photo from the gallery. Each photo is stamped with the time and GPS location, so the client can see the work was done that day, at that site.

Question 4

What is closing proof?

Accepted Answer

At the end of a visit, the last person out takes a photo of the alarm panel and of the locked door. The exit time is saved with them. If a client asks whether the building was locked last night, you have the answer.

Question 5

What times does a proof photo show?

Accepted Answer

Each closing photo shows when it was taken on the cleaner's phone and when Mopful received it. If the phone's clock was off by more than two minutes, the report says so. The site card shows the last closing proof, so you can answer "was it locked?" in two taps.

Question 6

What happens if a task list is not finished on time?

Accepted Answer

If a task list is still open after the site's cleaning time window, the site's supervisor and the managers get an alert. They can check with the cleaner before the client notices.

Question 7

What if a cleaner cannot finish the task list?

Accepted Answer

When a list runs late, the cleaner gets a notice and picks a reason: could not get in, ran out of time, missing supplies, sick or absent, site closed, or other. The reason goes to the supervisor and managers with the alert. It works without signal and is sent when the phone is back online.

Question 8

Does Mopful track my location?

Accepted Answer

No. Mopful records your location only at three moments: when you tap arrive, when you tap leave, and when an inspection is recorded. Photos also carry the place they were taken. There is no tracking between those moments and no location trail of your shift.

Task lists & visits

Guides

Questions

How do I start and finish a visit?