The cleaner's task list and closing proof
Clock in, work through the task list with photo proof, take the closing photos and clock out.
This guide is for cleaners, and for managers who want to know what a cleaner sees. Everything here happens on the phone.
Today's sites
The home screen shows Today's sites: the sites you are assigned to whose cleaning window is open or starts soon, in order of start time. Each row shows the window, where you are (not started, clocked in, done or late) and how many tasks are done.
Clock in
Tap Clock in when you arrive. The phone takes one location reading, which can take up to 15 seconds. If location is blocked or not found, your visit starts anyway. Your manager will see "No location" on it, and you get a link to the phone's settings. You are never stopped.
Each cleaner gets their own visit. If two cleaners work at one site on the same night, each one sees the full task list.
Work through the task list
The task list is split by area. Tap a task when it is done; the time is saved with it. Tap again to undo while the visit is still open. You can add a note to any task. At the top you see how much is done, for example "18/20 · 90%".
Some tasks need photo proof. For those, the camera opens when you close the task. You cannot pick an old photo from the gallery, so the client can see the work was done that day, at that site. A task that needs a photo cannot be finished without it.
Closing proof
Before you clock out, the app asks for the closing photos the site wants: a photo of the alarm panel and a photo of the locked door. Take them with the camera.
If the camera is blocked or does not work, tap that you cannot take the photo, pick the reason (the camera is blocked, the camera does not work, or other with a note) and carry on. You are never stuck on this screen. The visit is marked "No photo" and the reason is kept.
Then tap Clock out. The phone takes a location reading again and the visit is done. After that, the times, tasks and closing proof are locked.
What the client sees
Each closing photo shows when it was taken on your phone and when Mopful received it, for example "Taken 8:04 PM (phone) · Received 8:31 PM". If the phone's clock was off by more than two minutes, that is shown too. The site card keeps the last closing proof, so a manager can answer "was the building locked last night?" in two taps.
If the list is not finished
If nobody has clocked out by the end of the cleaning window plus the grace period, the site's responsible supervisor, the supervisors assigned to the site, the managers who can see visits and the owner get an alert by push and by email. The cleaners get a short question: what happened? Pick one reason: could not get in, ran out of time, missing supplies, sick or absent, site closed, or other (with a note). The reason goes to the same people. It works without signal and is sent when the phone is back online.
A visit is never closed by a timer. If you forget to clock out, it shows "Still clocked in".
Location
Mopful records your location only when you clock in, when you clock out and when you start an inspection. There is no tracking in between and no trail of your shift.
Found a problem?
Use Report a problem from the visit or from the site. See "Issues".