Offline and sync
What the phone app does without signal, how work is sent later, and what to do before signing out.
Cleaning sites often have poor signal: basements, stairwells, concrete buildings. The phone app is built for that. The web app is for the office and needs an internet connection.
What works without signal on the phone
- Today's sites, their access notes and their task lists. Open the app online before you leave, so they are on the phone.
- Clocking in and out, ticking tasks, notes and photos, and the closing proof.
- Reporting a problem and fixing an issue.
- Running an inspection, saving it as a draft and submitting it.
- Choosing the reason a task list could not be finished.
All of it is saved on the phone and sent on its own when the phone is back online.
What needs a connection
Changes made by managers and owners: sites, areas, templates, task lists, team and settings. Copying a report link also needs a connection. The web app works online only.
How your work syncs
As soon as the phone has signal again, with nothing for you to tap. Photos upload once you are online with the app open, and report emails go out then. The times you tapped are the times that are kept. Mopful also records when it received the work, so a report can show both.
Open the Sync screen in your settings to see what is still waiting. It has two parts:
- Waiting to sync. Changes saved on the phone that have not been sent yet. Sync now tries again right away.
- Needs attention. Something could not be sent. Open it to see what you entered, then choose Retry or Dismiss. If an inspection is refused when it is submitted, open the inspection and fix what is missing.
Open the app at least once a day while you work offline: work older than about a day and a half may be refused and appears under Needs attention.
Before you sign out
Wait until everything has synced. Signing out removes anything that was not sent from the phone, so the app warns you first. Get signal, open the app and let the Sync screen empty before you sign out.
Photos and the phone's clock
Photos are time- and GPS-stamped by the phone. If the phone's clock is far off, the report says so, so keep the date and time on automatic.