Account & subscription

The free trial

A new company gets a 30-day free trial with no credit card. When it ends, you have 7 more days to choose a plan, and a banner tells you how many days are left. After that the account becomes read-only: you can still see and export your data, but you cannot add sites or inspections until you subscribe.

Plans

Plans go by the number of active sites. Every plan has unlimited users. Higher plans keep photos longer. Archived sites and demo data do not count toward the limit. Mopful is sold in the United States only. The plans page shows the current prices.

Where to subscribe

The subscription is bought on the web, by the owner. On iPhone, the app has a link that opens the web page where the owner starts or manages the plan. On Android, the app shows your plan but has no purchase button. Either way, the plan you buy on the web works in the app right away.

Company profile

The owner sets the company name, the default time zone and the logo in the company settings. The logo is shown on reports and emails. The default time zone is used by any site that has none of its own.

Get a copy of your data

Open the privacy settings in your account and download your data export. It is a file with your profile, your company, your sites and the related records. The number of exports per day is limited.

Delete your account

Open the privacy settings in your account and choose Delete account. Read the warning and confirm.

• If you are the owner, this deletes the company. Your subscription is cancelled right away, so you are not charged during the waiting time. If the cancellation does not go through, nothing is scheduled and you can try again. Your account is switched off at once and you are signed out everywhere. After 30 days the company and all its data are permanently deleted, including sites, visits, inspections, photos and reports. To cancel the deletion within those 30 days, contact support. Cancelling the deletion does not restart the subscription; the owner resumes it from the subscription page.
• If you are a team member, only your own account is deleted, the same way, with the same 30 days. The inspections and photo proof you made stay with the company, and your name on them is replaced with "Former team member".
• If you are a cleaner who signs in with a PIN, you can delete your own account from the account screen in the app, in the same way. Your manager can also deactivate or reset a PIN member from the team list instead.

Before you delete, download your data export. An export cannot be made after the account is gone.

Support

Send a support request from the help section of the app, or email support@mopful.com. We answer in English or Spanish. Tell us what you tapped, what you expected and what happened, and add a screenshot if you can.